Refund and Cancellation Policy

1. Scope of Services

This Policy applies exclusively to digital services, including but not limited to:

• Online consultations conducted via Zoom or other digital communication platforms.
• Digital products such as electronic books (“e-books”).

All Services are provided “as is” without any guarantees, representations, or warranties beyond those expressly stated.

2. Consultations

• Scheduling: Consultation sessions are scheduled based on availability. The session time starts and continues as agreed, regardless of whether you join late or fail to attend.
• Technical Issues (Client Side): You are responsible for your own connectivity and equipment. Time lost due to issues on your side is non-refundable.
• Technical Issues (Company Side): If we are unable to deliver the session due to technical issues on our side, you are entitled to reschedule free of charge or request a refund.
• Early Completion: If the consultation ends earlier than booked due to client reasons (questions resolved, no further issues, etc.), no partial refund will be issued.
• Incorrect Booking Duration: If you book more time than required, the excess time is non-refundable.
• Dissatisfaction with Style or Content: Refunds are not provided for dissatisfaction with delivery style, presentation, or perceived quality of the consultation.

3. Digital Products (E-Books)

Once an e-book or digital product has been delivered to your email or made available for download, it is considered delivered and consumed. Proof of delivery (e.g., email delivery confirmation) constitutes sufficient evidence of access.

No refunds are provided for digital products unless required by law (e.g., if the product is defective or not as described).

4. General Refund Conditions

• No Refunds Policy (with Legal Exceptions): Except where required by applicable consumer protection laws, all payments for Services are final and non-refundable.
• Refunds will not be provided for dissatisfaction with the content, delivery method, or subjective quality of the Services.
• Refunds will be provided if:
  • A service was paid for but not delivered.
  • A digital product was defective, corrupted, or not as described.
  • Required under applicable consumer protection laws.

5. Complaints and Refund Process

Any refund requests or complaints must be submitted in writing to finance@pwn-all.net within 7 calendar days of the service or product delivery.

All complaints will be reviewed within 7 working days.

If a refund is approved, it will be processed within 14 working days using the original payment method, unless otherwise agreed.

6. Disclaimer and Limitation of Liability

Our Services are intended for informational and educational purposes only. They do not constitute legal, financial, medical, or other professional advice unless explicitly stated.

To the maximum extent permitted by law, PWN-ALL Auditing, Reviewing & Testing Cyber Risks CO. L.L.C shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Services.

Nothing in this Policy affects your statutory rights under the applicable laws of the United Arab Emirates.

7. Governing Law and Jurisdiction

This Policy and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

8. Consumer Protection Notice

Clients located in the United Arab Emirates may also seek assistance from the Consumer Protection Department of the UAE Ministry of Economy or the Dubai Economy & Tourism (DET) in case of unresolved disputes.

9. Contact Information